Help & Support — Shri Mewad Maheshwari Samaj, Surat

Community Portal

Help & Support

Shri Mewad Maheshwari Samaj, Surat

This page explains how to get help with the Community Portal app. There are two kinds of help: community support for anything about your membership, family, or community content — handled by your district administrators — and technical support for app problems, handled by the app developer.

👥 Community Support

Most requests are handled by your District Committee administrators, who manage the community’s records and content.

  • ✓Approving new family registrations and verifying members
  • ✓Reviewing edit requests for your profile or family members
  • ✓Correcting names, relationships, addresses or other directory details
  • ✓Posting or updating events and announcements
  • ✓Reviewing district transfer requests when you move
  • ✓Questions about the Marriage Bureau listings
  • ✓Changing a member’s role or committee position

🛠️ Technical Support

Handled by the app developer — for problems caused by the app itself.

  • ✓App installation issues on Android or iOS
  • ✓App crashes or unexpected errors on supported devices
  • ✓Login failures with the correct phone number and password
  • ✓Pages not loading, syncing, or refreshing
  • ✓Push notifications not arriving
  • ✓Bugs affecting the directory, family, events or announcements

What technical support does not cover

  • ✕Approving membership or editing community records (that’s community support)
  • ✕Data that an administrator entered incorrectly
  • ✕New feature requests or custom changes
  • ✕Help with devices, accounts or networks unrelated to the app

📬 How to Get Help

  1. Use in-app support first

    Open the app and go to Settings → Help & Support (or the contact/report option). You can send your question, report a problem, or raise a concern without leaving the app.

  2. Email us

    If you can’t reach the in-app option, email the relevant team listed below. Please include your name, phone number, the screen where the issue happened, and a screenshot if possible.

  3. For urgent app outages

    If the app is completely down or you cannot log in at all, call the technical support number below. Please use the phone only for serious problems.

Report a safety concern. To report abuse, inappropriate content, or any child-safety concern, use the in-app report option or email [childsafety email]. If a child is in immediate danger, contact local authorities first (in India, dial 112 or child helpline 1098).

🕐 Support Hours & Response

Support hoursMonday to Saturday, 10:00 AM – 7:00 PM IST
Response timeWithin 1–2 business days for most requests
Resolution timeDepends on the type and complexity of the issue
ChannelsIn-app (primary), Email, Phone (urgent app outages only)
Most issues need no phone call — the fastest route is the in-app support option or a quick email with a screenshot.

📞 Contact

Community Support

Shri Mewad Maheshwari Samaj, Surat
Phone: +91 8980415428

Technical Support (Developer)

Nesscale Solutions Pvt Ltd
Phone (urgent only): +91 63599 85959

Developer office: E-813, Ganesh Glory-11, Near S.G. Highway, Ahmedabad 382470

© Shri Mewad Maheshwari Samaj, Surat · App developed by Nesscale Solutions Pvt Ltd